Introduction
GOAT Removals ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including our website and any related applications or platforms.
Information We Collect
We may collect various types of personal information from you, including but not limited to:
- Contact Information: Name, address, email address, and phone number.
- Payment Information: Credit card details, billing address, and payment history.
- Moving Details: Information about your moving requirements and preferences.
- Communication Data: Records of your interactions with us, including emails and phone calls.
How We Use Your Information
We use your personal information for the following purposes:
- To provide and fulfill our moving services according to your requirements.
- To process payments and invoices related to our services.
- To communicate with you regarding your move, provide updates, and address inquiries.
- To improve our services, website, and customer experience.
- To send you marketing and promotional materials, where permitted by applicable law.
- To comply with legal obligations and resolve disputes.
Legal Basis for Processing
We process your personal information based on:
- The necessity to fulfill a contract with you (e.g., providing moving services).
- Your consent, where applicable (e.g., for marketing communications).
- Compliance with legal obligations (e.g., tax and accounting requirements).
- Our legitimate interests, provided they do not override your rights and interests.
Information Sharing and Disclosure
We may share your personal information with:
- Our employees and authorized service providers to facilitate our services.
- Third parties as required by law or to protect our rights, safety, and property.
- Affiliated companies or business partners for marketing purposes, with your consent.
Your Rights
You have certain rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can correct inaccuracies in your information.
- Deletion: You can request the deletion of your personal information under certain circumstances.
- Objection: You can object to the processing of your personal information in certain situations.
- Data Portability: You can request to receive your personal information in a structured, commonly used format.
To exercise these rights, please contact us using the details provided in Section 8.
Data Security
We implement technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no data transmission or storage can be guaranteed to be 100% secure.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
- Address: [Insert Physical Address]
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on our website with the effective date.
By using our services or interacting with our website, you consent to the terms of this Privacy Policy.